All cancellations made within 12 hours of your scheduled appointment will incur a 10% cancellation fee. All bookings must be paid in full before or prior to end of your session.All appointments will be via Zoom or other designated contact method, unless otherwise organised for in person session. Access details for your session will be emailed to you prior to your appointment. If you have not received your session access details or wish to organise a different contact method please contact us abbyrosevuister@gmail.com

Because of the nature of the product, we do not accept returns on Flower Remedies, unless we have made a mistake with an order or a product arrives damaged or defective. If you receive an order with incorrect or damaged items, please contact us and include a photo of the issue.

All remedies are created custom for you and will take up to 3 business days after your order is placed to be formulated and shipped out. 

Orders are shipped via Australia post for $10 standard shipping or $12 express shipping, Australia Wide

Shipping time frames within Australia are 1-3 business days for express and 5-10 business days for standard, if you have any enquiries or have not received your order after the allowed time, please reach out to us via the contact page with your order details.

We offer standard international shipping to: United states for $20 with a time frame of 10-15+days. New Zealand for $15 with a time frame of 10+ days.

If you are located out of these shipping offerings and are interested in a flower remedy please contact us for a shipping quote.

Flower Therapy sessions are based around the modality of Flower Essence healing, they are an emotional enquiry session, to determine and prescribe Flower essence remedies, while the sessions may include mental and emotional guidance and support by the Flower Essence Practitioner, the sessions are not a substitute to seeing a qualified Therapist, phycologist or Counsellor. The remedies themselves are to be used as emotional support only and should not be used as a substitute for necessary or prescribed medication or medical advice.While Flower remedies are safe to take alongside other medication and therapies, If you are unsure of any current medical conditions or undertakings please consult a medical professional.

Heka Healing regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Heka Healing users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Heka Healing at Abbyrosevuister@gmail.com

Collection of Information In order to use the Heka Healing website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Heka Healing is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information Any details collected from Heka Healing customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our development.

Storage of Collected Information The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at Abbyrosevuister@gmail.com

Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at Abbyrosevuister@gmail.com

Communications Heka Healing uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some

promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at abbyrosevuister@gmail.com You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties Heka Healing may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Heka Healing does not share any information with third parties for any unknown or unrelated uses.

Legal We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website. Links Links on the Heka Healing site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of womanbyabbyrose.com.au.

Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

1. ABOUT THE WEBSITE 

1.1. Welcome to hekahealing.com.au (‘Website’). The Website provides general information regarding Natural health, wellness, nature, and spirituality. 

1.2. The Website is operated by Heka Healing.  Access to and use of the Website, or any of its associated Products or Services, is provided by Heka Healing. Please read these terms and conditions (‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately. 

1.3. Heka Healing reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Heka Healing updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records. 

2. ACCEPTANCE OF THE TERMS 

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Heka Healing in the user interface. 

3. COPYRIGHT AND INTELLECTUAL PROPERTY 

3.1. The Website, the content and all of the related products of Heka Healing are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the content and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the content are owned or controlled for these purposes, and are reserved by Heka Healing or its contributors. 

3.2. All trademarks, service marks and trade names are owned, registered and/or licensed by Heka Healing, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to: Heka Healing does not grant you any other rights whatsoever in relation to the Website or the content. All other rights are expressly reserved by Heka Healing. (a) use the Website pursuant to the Terms; (b) copy and store the Website and the material contained in the Website in your device’s cache memory; and (c) print pages from the Website for your own personal and non-commercial use. 

3.3. Heka Healing retains all rights, title and interest in and to the Website and all related content. Nothing you do on or in relation to the Website will transfer any: to you. (a) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or (b) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or (c) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process), 

3.4. You may not, without the prior written permission of Heka Healing and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the content or third party content for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain. 

4. PRIVACY 

Heka Healing takes your privacy seriously and any information provided through your use of the Website and/or content are subject to Heka Healing’s Privacy Policy, which is available on the Website. 

5. GENERAL DISCLAIMER 

5.1. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded. 

5.2. Subject to this clause 5, and to the extent permitted by law: (a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and (b) Heka Healing will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the content or these Terms (including as a result of not being able to use the content or the late supply of the content), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. 

5.3. Use of the Website and the content is at your own risk. Everything on the Website and the content is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Heka Healing make any express or implied representation or warranty about the content or any products or content (including the products or content of Heka Healing) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following: (a) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records; (b) the accuracy, suitability or currency of any information on the Website, the content, or any of its content related products (including third party material and advertisements on the Website); (c) costs incurred as a result of you using the Website, the content or any of the products of Heka Healing; and (d) the content or operation in respect to links which are provided for your convenience. 

6. LIMITATION OF LIABILITY 

6.1. Heka Healing’s total liability arising out of or in connection with the content or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the content to you. 

6.2. You expressly understand and agree that Heka Healing, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss. 

6.3. You acknowledge and agree that Heka Healing holds no liability for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you as a result of providing your content to the Website. 

7. TERMINATION OF CONTRACT 

7.1. If you want to terminate the Terms, you may do so by providing Heka Healing with 14 days’ notice of your intention to terminate by sending notice of your intention to terminate to Heka Healing via the ‘Contact Us’ link on our homepage. 

7.2. Heka Healing may at any time, terminate the Terms with you if: (a) you have breached any provision of the Terms or intend to breach any provision; (b) Heka Healing is required to do so by law; (c) Heka Healing is transitioning to no longer providing the Services to Members in the country in which you are resident or from which you use the service; or (d) the provision of the Services to you by Heka Healing, is in the opinion of Heka Healing, no longer commercially viable. 

7.3. Subject to local applicable laws, Heka Healing reserves the right to discontinue or cancel your access at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Heka Healing’s name or reputation or violates the rights of those of another party. 

7.4. When the Terms come to an end, all of the legal rights, obligations and liabilities that you and Heka Healing have benefitted from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of this clause shall continue to apply to such rights, obligations and liabilities indefinitely. 

8. INDEMNITY 

8.1. You agree to indemnify Heka Healing, its affiliates, employees, agents, contributors, third party content providers and licensors from and against: (a) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content; (b) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or (c) any breach of the Terms. 

9. DISPUTE RESOLUTION 

9.1. Compulsory: If a dispute arises out of or relates to the Terms, either party may not commence any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought). 

9.2. Notice: A party to the Terms claiming a dispute (‘Dispute’) has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute. 

9.3. Resolution: On receipt of that notice (‘Notice’) by that other party, the parties to the Terms (‘Parties’) must: (a) Within 14 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree; (b) If for any reason whatsoever, 30 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the Australian Mediation Association or his or her nominee; (c) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation; (d) The mediation will be held in Brisbane, Australia. 

9.4. Confidential All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as “without prejudice” negotiations for the purpose of applicable laws of evidence. 

9.5. Termination of Mediation: If 2 months have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so. 

10. VENUE AND JURISDICTION 

The Services offered by Heka Healing is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Queensland, Australia. 

11. GOVERNING LAW 

The Terms are governed by the laws of Queensland, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Queensland, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns. 

12. INDEPENDENT LEGAL ADVICE 

Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade. 

13. SEVERANCE 

If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force. 

DISCLAIMER FOR HEKA HEALING

If you require any more information or have any questions about our site’s disclaimer, please feel free to contact us by email at abbyrosevuister@gmail.com 

DISCLAIMERS FOR HEKA HEALING 

All the information on this website is published in good faith and for general information purpose only. Heka Healing does not make any warranties about the completeness, reliability and accuracy of this information. Any action you take upon the information you find on this website (hekahealing.com.au), is strictly at your own risk. Heka Healing will not be liable for any losses and/or damages in connection with the use of this website.  

Heka Healing, is not a licensed healthcare professional, practitioner or provider of any kind. Heka Healing does not render medical, psychological, or other professional advice or treatment, nor does it provide or prescribe any medical diagnosis, treatment, medication, or remedy. The information on this website is not intended to substitute for professional medical, psychological or nutritional advice, diagnosis or treatment. Never disregard professional advice or delay seeking it because of information read from this site.   

The information provided on and accessible from this page/website is for informational purposes only and should not be considered to be healthcare advice or medical diagnosis, treatment or prescribing. None of this information should be considered a promise of benefits, a claim of cures, a legal warranty or a guarantee of results to be achieved. This information is not intended as a substitute for advice from your physician or other healthcare professionals, or any notifications or instructions contained in or on any product label or packaging. You should not use this information for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before altering or discontinuing any current medications, treatment or care, starting any diet, exercise or supplementation program, or if you have or suspect you might have a health problem.  

From this website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link that may have gone ‘bad’.  

Please be also aware that when you leave our website, other sites may have different privacy policies and terms which are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.  

CONSENT  

By using our website, you hereby consent to our disclaimer and agree to its terms.  

UPDATE  

Should we update, amend or make any changes to this document, those changes will be prominently posted here.